Maintenance Request

Before proceeding with your repair request, please read below first to avoid any unnecessary call outs.

All repairs are to be put in writing, using the Repairs/Maintenance form on our website. Only emergency repairs will be accepted verbally.

All repairs will be attended to as promptly as possible, however, it is often a requirement that the Landlord's approval and/or quotes must be obtained prior to any work commencing. Therefore, a delay is sometimes unavoidable.

Upkeep of gardens and grounds (such as weeding, mowing, watering, etc) are the responsibility of the tenant - including ensuring gutters are kept clean and free of obstruction.

Should you have difficulty maintaining your garden, please speak to one of our Property Managers. It is possible to organise gardening services at minimal expense.

Please click here to complete the repairs request form

Do you have no power?

  • Have you contacted your electricity supplier? There may be a fault in the street.
  • If renting a unit/apartment - Have you checked with a neighbour? If in a block of Strata Title apartments, it may be the Owners Corporation that needs to be contacted for action.
  • Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
  • Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you will need to get it repaired.
  • Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If our electrician attends to your repair request and finds the fault is with one of your appliances, then you will be charged for the service fee.

Do you have no hot water?

  • Is it Gas or Electric?
  • Have you arranged for the connection of your Gas or Electricity?

If it is an Electric Hot Water System:

  • Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe. Pull up this lever until a flow of water starts coming out of the overflow pipe. This quite commonly needs to carried out every six months or so.
  • Have you checked the fuse in the meter box? Has someone turned off the fuse by mistake?
  • Have you checked that the water tap on the hot water system itself is turned on?

If it is a Gas Hot Water System:

  • Have you checked to see if your pilot light has gone out? Some gas hot water systems can be easily relit - others may require a tradesperson.

Are lights not working or are power points not working?

  • Have you checked your fuse box? If there has been an overload the safety switch may need resetting.
  • Have you replaced the light bulb?

Is the stove element not working?

  • Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem.

Is the garbage disposal not working?

  • Is it turned on at the switch underneath the sink?
  • Have you attempted to reset the safety switch? This is normally a little red or black button underneath the bottom of the garbage disposal unit. You may have to get on your hands and knees to find the switch. This switch can be activated by an overload and simply needs to be reset.
  • Is there a blockage in the sink/blades? IMPORTANT - Before putting hands down the sink to check for blockages - make sure unit is turned off at the wall and unplugged.

Is the kitchen/bathroom sink blocked?

  • Have you tried using some Draino to try and free the blockage?
  • Have you tried pouring boiling water down the sink to free up old soap & hair?
  • Have you cleared hairs and old soap from the waste & "u" bend? Put a bucket under the pipe, unscrew the pipe under the sink (where possible) remove the hair and old soap and re-screw the pipe back together. Pour boiling water down the drain, this should clear the blockage.
  • Have you removed old food from the kitchen waste & poured boiling water down the drain? Do not put fat and oil into the drain as these will clog up the pipes.

Is the washing machine not working?

  • Are the washing machine taps turned on at the wall?
  • Have you checked to make sure that the appliance is turned on at the wall?
  • Have you checked that the lid is closed properly?
  • If the machine has stopped half way through a cycle make sure that you have not overloaded the machine or that it is out of balance - re-arrange the items evenly in the bowl.

Is the dryer not working?

  • Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to overload of lint in the filter.

Please click here to complete the repairs request form