FAQs

Q. How long will my application take to process?

A. Generally a maximum of 24 hours, depending on how long it takes to get in contact with your references and to contact the owner. As soon as a decision is made you will be contacted regardless of if your application was approved or not.

Q. What information do I need to supply for my application?

A. You are required to give 100 points of identification which comes in the forms of drivers license, passport, rental history, bills.

Q. What is a bond?

A. A security bond is money that a Property Owner requires tenants to pay when they move into their property. The bond is a safe guard and held to cover any unpaid rent, any damages to the property or other claims as deemed necessary
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Q. How much is the bond?

A. Under the Residential Tenancies Act a four (4) week bond is taken if the rent from the property is $250 per week or less. If the rent is over $251 per week a six (6) week bond is taken.

Payment in full prior to taking procession of the property is required. We will only accept the bond payment by EFT, money order or cheque.

Q. How is my Bond Refunded?

A. Your bond will be refunded to you promptly after the property is fully vacated, less any deductions that may be payable. A bond cannot be applied for until all keys have been returned to our office and a final inspection has been carried out. Please note: All bond refunds will be refunded by the Office of Business and Consumer Affairs, we have no control as to how long it will take for a bond to be refunded.

Note - If the claim for the bond is greater than the amount held with the Office of Business and Consumer Affairs, you may be ordered to pay the extra monies.

Q. How much money will I need to move into a property?

A. You will need a total of 8 weeks rent depending on how much the bond is. We require 2 weeks rent in advance plus bond payment as detailed above.

Q. What do I do if I have an Emergency Maintenance Problem?

A. Refer to the Repairs/Maintenance section under Tenant Information first.
You need to contact your Proprty Manager and leave a short message with name, property, phone number and maintenance issue.

Please note any work arranged without prior approval will be charged to you.
Routine maintenance should be notified by email or using the form found under maintenance and repairs.

Q. What are my responsibilities with respect to keys?

A. At the commencement of your lease you will be given a set of keys to your new home. We will retain a duplicate set of keys in a secure location. We do this to access the property for emergencies and for routine inspections.

At the end of your tenancy agreement you are required to return all sets of keys, including duplicates to our office on or before 9.30am the following day of the vacating date. Your lease does not finish until all keys (including any duplicates) are returned. You will be responsible for paying the rent, on a daily basis, until all keys have been returned.

Q. How can I easily get gas, electricity and telephone connect?

A. We have formed an alliance with Direct Connect, who are specialists with the connection and disconnection of your phone, gas and electricity when you move into a property or when you vacate. To top this great service off, it is absolutely free of charge.

If you wish to use this service, please advise your property manager.

Q. What are my responsibilities with respect to payment of rent?

A. Your rental payments need to be paid in advance at all times. If you are ever unable to pay your rent, please contact your property manager for further instructions. If you are more than 15 days behind in your rent, we may have no other option than to issue you with a Termination Notice (Form 2), so please advise us if your rent is going to be late.

Q. When are inspections conducted and why?

A. The purpose of inspections is to advise Property Owners of the condition of their property and how well it is being maintained. Inspections are a good opportunity to advise your Property Manager of any repairs or maintenance that may be required.

There are three types of inspections
1.) Ingoing Inspection:
The report is very important to you as it outlines the condition of the property at the commencement of your tenancy and will be used when you vacate the property to determine if there are any variations that you need to reinstate.
We will provide you with two copies of this report when you sign the tenancy agreement. You should review the Report thoroughly and feel free to make any additional comments if you feel that the report is not entirely accurate.
It is also very important that after you have reviewed the report that you return it to us within 14 days of the commencement of your tenancy, retaining a copy for your records.

2.) Routine Inspection:
During the course of your tenancy, one of our Property Managers will complete routine inspections at your property. We will contact you in advance and will always ensure that we give you between 7-14 days notice in writing. On average, these inspections will be completed every 4 months with the exception of Christmas as we understand that Christmas is a hectic time for most people.

3.) Final Inspection:
A final inspection will be completed once all keys have been returned to our office and the property has been completely vacated and cleaned.